Customer Service

Refund & Return Policies
Paradisio's commitment to quality is uncompromising. Though a Paradisio frame has never been returned, we stand behind our products 100%.

Inspect your order upon delivery; if something is damaged contact us immediately and we will ship you a replacement. You may, for any reason, return your order for a full refund, less original shipping charges. Your refund will take the form of your original payment. You are only responsible for return shipping costs. We cannot accept C.O.D. returns. Chops and joind frames may only be replaced or exchanged.

Acceptable Forms of Payment
Paradisio accepts payments via check or credit card.
(Visa, Mastercard, American Express, Discover)

Credit card orders will be authorized upon receipt. Your credit card will not be charged, until your order actually ships.
All payments must be in U.S. Dollars.
Check and Money Orders payments must post before your order ships.

Ordering Information
You may order merchandise online through our secure shopping cart, by telephone, fax or USPS mail. We respond to Custom Order inquiries as soon as possible with a product price and shipping charges. Custom orders can only be taken via mail, fax and telephone. Do not email credit card information.
Credit card orders will be authorized upon receipt. Your credit card will not be charged, until your order actually ships.

Shipping Policy
To ensure that our products are perfectly figured (no knots or blemishes), mouldings ship in 3' or 4' lenghts. If you need a specific length, please indicate that in ordering.

Paradisio uses a commercial pack and ship service, which adds a few dollars but ensures that your frames or mouldings arrive intact. All shipping costs are actual. If preferred, you may bill to your own carrier account, but packing charges still apply. Contact us for shipping rates to other locations or to use FedEx/UPS premium services.

Privacy Policy
Paradiso does not allow anyone access to our customer records. Your personal information will not be sold, rented or traded with any third party.

Paradisio, may use your information to contact you via e-mail, USPS mail, or telephone, regarding your order, to answer your questions or in the course of promotional materials. When you submit any information to this site, you will have an option to decline to receive these promotional materials. If you have already submitted and wish to change your status, please send an email to info@paradisio.biz, subject opt-out and text with your name, address and telephone number, so that we may make that change.
In the course of a transaction that is processed by a third party financial institution, that third party will have use of the personal information you provide only to complete the transaction.
If you link to a third party web site, you will be subject to that third parties privacy policy. We cannot be responsible for their actions. If you dislike the policies of a third party site, please contact us so we may take action to influence change or remove that link.
Security Policy

Paradisio uses the latest technologies to keep all of your information secure, including SSL, to process your orders. No customer information is stored online.


via mail, phone or fax:

Paradisio
PO Box 45
Ashley Falls, MA 01222

413.229.5962 Phone
413.229.6063 Fax
info@paradisio.biz

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